Terms of Service
Draft for legal review. Not yet in force.
These terms are between you and [Operator legal name and ABN] ("we", "us") for the use of Research Mate. By creating an account or using the service, you agree to them. Square brackets mark details still to be filled in or checked.
Your account
- You must give accurate details and keep your password safe. You are responsible for what happens under your account.
- If you create an organisation, you can invite others to it. People you invite can see and change that organisation's work according to their role.
- You must be 18 or over. [verify: minimum age.]
Your content
- You keep ownership of what you put into Research Mate: transcripts, documents, uploads, highlights, themes, insights and boards.
- You give us permission to store, process and display it, and to send it to the providers listed on the Subprocessors page, only as needed to run the service for you. That includes the AI providers when you use an AI feature.
- You promise you have the right to use what you add, including consent from the people in your interviews to record and process what they said.
- Do not upload anything unlawful, or anything you have no right to share.
Usability tests
A usability test link lets anyone who has it take part, with no account, until it expires or you close it. If you run a test, you are responsible for getting each participant's consent to what the test records, and for what your consent text says. You must not use a test to collect anything about a participant that the test does not need. [verify: wording for the owner's review]
The AI features
AI suggestions, drafts and answers are generated by an AI provider and can be wrong. You are responsible for checking them before you rely on them. The AI features have limits on how often you can use them; the in-app Help page on limits lists them.
Acceptable use
Do not break the service, probe it for weaknesses without our written permission, get around its limits, use it to send spam, or use it to harm anyone. We may limit or suspend an account that does.
Sharing
A share link lets anyone who has the link see the frozen copy of a presentation until it expires or you revoke it. Share only what you are happy for them to see.
Availability
We aim to keep the service running but do not promise it will always be available or error-free. [verify: any service level or uptime commitment.]
Fees
[verify: pricing and payment terms. The service has no paid plan at the time of this draft.]
Ending your use
You can stop using Research Mate at any time. To close your account and have your data deleted, email [contact email]. Deletion is done by hand for now. See the Privacy Policy for how long things are kept. We may end or suspend an account that breaks these terms. [verify: notice we give, and how long data can be exported afterwards.]
Liability
The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of data you did not back up. Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded. [verify: liability cap and wording.]
Changes
We may change these terms. If a change matters, we will tell account holders before it takes effect. Using the service after that means you accept the change. [verify: notice period.]
Governing law
These terms are governed by the laws of [governing law: state], Australia, and the courts of that state. [verify: jurisdiction clause.]
Contact
[contact email]